- How long for shipment?
Receiving time = Processing time +Shipping time.
1) Processing time: 1-7 Working Days(3 Days Average)
2) Shipping Time:
| Country | Fees | Time | COVID-19 Delay |
| US | $5 | 8-16 days | 10 days |
| $12.99 | 7-10 days | 5 days | |
| CA | $5 | 8-16 days | 8 days |
| $12.99 | 7-10 days | 4 days | |
| AU & NZ | $4 | 8-16 days | 10 days |
| $12.99 | 7-10 days | 7 days | |
| Rest of World | $5 | 8-20 days | 10 days |
- Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.
- Tips for shipping:
1) For delivering successfully, we suggest you leave your correct email box and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO are not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Aptro.
4) Your order can be tracked in details only when it arrives in your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.
If you have any question, please contact our customer service: service@aptro.net. Since we have too many emails to deal with every day, your email may be replied in 24 hours. Thank you for your patience and understanding!
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